Category Business

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Fleet Management: Everything You Need to Know

fleet management

One of the most challenging tasks in a fleet business pertains to the proper management and maintenance of groups of commercial vehicles or fleets. Management of fleets is an integral part of running a successful transportation company. Not only for…

A Complete Guide to ACD: Automatic Call Distributor?

Automatic Call Distributor

An automatic call distributor (ACD) is a telephony system that routes the calls to best suited agents in the shortest time span possible. ACD helps the businesses streamline their inbound calling operations by predefining business rules and route each caller…