Last Updated on September 11, 2023 by Team Experts

Every company, regardless of size, requires effective IT services and systems to help it work more efficiently. Technology has changed so much over the decades. Failure to cope can do a lot of damage to a business.

IT services that are strong and dependable allow businesses to remain competitive. As a result, companies must maintain up-to-date on the newest technology trends while also focusing on maintaining their existing computer systems. Such can be challenging for organizations to tackle on their own. Thus, asking for outside help from IT support services is critical for these organizations to stay on top of their industry.

Business owners are very critical when it comes to working with organizations and using software that is up on the latest technological advancements. Being aware of the crucial function IT support services play, particularly significant and minor changes in structure is a common requirement for most businesses. The cost and demands, displays a level of commitment and trustworthiness while also ensuring more efficient operations.

Azure Support Plan is a perfect example of this type of technology. Azure Support is a business solution that connects devices, technical support, analyzes data, secure cloud hosting, and automates procedures using safe, scalable, and open edge-to-cloud technologies. Azure Support options offer end-to-end security for your IoT solutions, you can safeguard actual working conditions. Azure Services also includes end-to-end security for your IoT solutions that can help you strengthen your security posture.

Azure Support Plans | What Are Your Options

Azure has a variety of support plans to choose from, so you can find the one that best meets your business needs. It is a third party software support that promotes better production workload environments ideal for both physical and digital worlds. This subscription management support plan usually comes with a dedicated technical account manager to help organizations handle and manage their data.

Microsoft Azure support plans come in four different types.

Azure Standard Support Plan

The Standard support plan includes 24/7 phone and chat support, software updates, and 2 hours of response time for critical issues.

The Standard support plan for Azure support includes the following services:

• 24/7 Technical Support
• Service Health Dashboard
• Automated Fault Detection
• Software Updates and Patches
• Service Level Agreement

Azure Basic Support Plan

The Basic support plan includes 12/7 phone and chat support, software updates, and 1 hour of response time for critical issues.

The Azure Basic Support Plan includes the following services:

• Telephone and Web-based Technical Support
• 24/7 Service Health Dashboard
• Automated Fault Detection and Notification
• Support for Your Development and Test Environments
• Microsoft Premier Online Services and Software Assurance Benefits
• Azure Billing and Subscription Management

Azure Enterprise Support Plan

The Essentials support plan includes 24/7 phone and chats support, software updates, and 10 minutes of response time for critical issues. It is one of the premier support plan available for Azure customers.

The Azure Enterprise Support Plan includes the following services:

• Unlimited technical support incidents with 4-hour response time for Severity A issues, 8-hour response time for Severity B issues, and 16-hour response time for Severity C issues.
• Technical support 24 hours a day, 7 days a week for Severity A issues
• Service Health Dashboard and Automated Fault Detection and Notification
• Support for Your Development and Test Environments
• Account Management and Billing Support
• Azure Training and Documentation
• Access to Premier Online and Software Assurance Benefits

Azure Developer Support Plan

And the Developer plan includes 12/7 phone support, software updates, and 5 minutes of response time for critical issues.

The Azure Developer Support Plan includes the following services:

• Telephone and Web-based Technical Support during local business hours
• 24/7 Service Health Dashboard
• Automated Fault Detection and Notification
• Support for Your Development and Test Environments

There is no one-size-fits-all answer to this question, as the best Azure Support plan for your business depends on your specific needs and requirements. However, some general factors to consider when making this decision include the size and complexity of your environment, the number of users you have, and the level of support you require.

If you’re not sure which plan is right for you, Versatrust offers a free consultation service to help you decide.

Basic Features of Microsoft Azure

Microsoft Azure has long been the world’s most popular cloud platform, with over 600 distinct services available on its main site. It is an early adopter of Infrastructure as a Service (IaaS) and has resulted in significant expansion.

Azure, which was launched in 2010, now has a growing collection of blended cloud services and a strong platform that may be the ideal fit for small businesses. This is important because cloud services are now an essential component of the seamless workplace experience.

Among its features and benefits are:

Advantages of Using Azure Support Plans

Infrastructure as a Service (IaaS)

Azure has led the charge in the development of IaaS, which allows businesses to rapidly and simply manage and deploy apps. Azure lets businesses build their cloud software according to their needs.

Strong Support in Analytics

The built-in support in Azure analyzes data and key insights. The service includes Cortana Analytics, Stream Analytics, Machine Learning, and SQL services among other things. These features will assist organisations in identifying new business opportunities, improving customer service, and in creating critical business decisions.

Creates a More Robust IT Support

One of the finest features of Azure is that it works well with existing IT departments. Hybrid databases, storage technologies, and secure private connections are all used to connect it together. Microsoft Azure may be deployed in your business setting and work in tandem with your data centre. This makes Azure one of the most cost-effective and straightforward cloud solutions available.

Scalable and Flexible

One of the best reasons to consider Microsoft Azure as a potential hosting solution for your business is because it provides a pay-as-you-go service that may be quickly tailored to match your company’s needs and environment. This makes it an attractive option for many firms, especially those that vary in size.

It’s compatible with the same technologies that many developers and IT professionals already use. With virtually no interruption, your company may quickly deploy and update web apps to Azure.

If you are running a business that relies on Microsoft Azure, it is important to have an Azure support plan. This will ensure that you have access to Microsoft experts who can help you with any issues you may be having with your Azure account.

Read more: How to Learn and Excel as an Azure Architect