Veena

She has over 7 years of experience writing about technology, education, digital marketing, general and business. Her experience in the tech industry (fieldengineer, wowtechub, techsprohub, techinfobeez) has taught her how to write engaging, informative content that makes complex issues accessible to a wide audience. Follow her on Linkedin

A Complete Guide to ACD: Automatic Call Distributor?

An automatic call distributor (ACD) is a telephony system that routes the calls to best suited agents in the shortest time span possible. ACD helps the businesses streamline their inbound calling operations by predefining business rules and route each caller…

Privacy and Security: What is the difference?

While reading about software and technology, we often come across two terms together. These terms are privacy and security. Earlier, many of us think that privacy and security is the same concept for safeguarding data. However, with the moving times,…

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